Returns & Exchanges

At KEF, we are committed to providing an exceptional audio experience. If you are not completely satisfied with your purchase, you may return your product in its original condition within 30 days for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the RMA process.

• 2.
  Pack with Care

  Securely place the item in its original packaging, including all cables, accessories, and manuals to ensure a valid return.

• 3.
  Label and Ship

  Print your prepaid shipping label provided by our support team and drop off the package at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition, your refund will be processed to your original payment method within 7-10 business days.